Uncomfortable Conversations

Do your managers have the communication skills they need to lead a productive team?

Effective communication is vital for a healthy and productive workplace, particularly when challenging issues arise. This course uses relatable scenarios, humor, and practical tips to help managers overcome procrastination and swiftly initiate difficult conversations with direct reports. It teaches respectful handling of uncomfortable conversations, enhancing managers' skills and confidence and enabling better outcomes for everyone.

Learning Goals

Managers learn key communication skills, including:

• Initiating difficult conversations at work instead of avoiding them or procrastinating.
• Balancing empathy with their responsibilities as a manager during an uncomfortable conversation.​
• Employing tips and strategies to effectively conduct and navigate a difficult conversation with their direct reports.
• Maintaining dignity and respect for the employee throughout the uncomfortable conversation.

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Measure Success with Atana Insights

• A 5-minute pre-measurement module establishes a baseline of your managers' attitudes on and awareness of issues related to having difficult conversations with direct reports.
• Atana aggregates your learners’ responses to questions in the course related to desired workplace actions (such as promptness in addressing issues and balancing empathy and responsibility).
• Using the gathered data, Atana Insights creates a benchmark of strengths and weaknesses within your organization’s culture and compares your results to national averages. Insights include an understanding of: 
  • Your managers' personal comfort with conflict.
  • How your managers are influenced by relationships with supervisors and subordinates. 
  • How confident and equipped your managers are to address low performance and other sensitive issues.

Measure Success with Atana Insights

• Atana aggregates your learners’ responses to questions in the course related to desired workplace actions (such as promptness in addressing issues and balancing empathy and responsibility).
• Using the gathered data, Atana Insights creates a benchmark of strengths and weaknesses within your organization’s culture and compares your results to national averages. Insights include an understanding of: 
  • Your managers' personal comfort with conflict.
  • How your managers are influenced by relationships with supervisors and subordinates. 
  • How confident and equipped your managers are to address low performance and other sensitive issues.

Healthcare Version

• Designed for managers working in healthcare organizations
• Same learning objectives and targeted behaviors
• Relatable scenarios set in healthcare